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Mission Statement

Loxwood Medical Practice- Your partner for a healthier future

Core values and principles

Our core values and principles which guide us are:

Patient-centred: Each patient's individual needs and experience are our first consideration and at the heart of everything we do.

Quality: To provide the highest possible standards of care and treatment to patients with diversity, equity and equality of access.

Premises: To provide our patients with a clean, modern and safe environment when they visit us.

Ethical: To work within an ethical frame work at all times through a policy of openness and transparency.

Innovation: To continually innovate to bring about change for the wellbeing of our patients. These will be met as far as possible as financial resource shall allow.

Teamwork: To work together and support each other for the benefit of our patients.

Staff: To invest in the development of staff to provide a highly skilled work force. Our staff is expected to display compassion, courtesy, professionalism and integrity in all their dealings with patients, their families and with each other.

We undertake to:

  • Treat you with respect and courtesy at all times.
  • Provide you with advice and treatment in a timely manner.
  • Help you make decisions about your health by treating you as an individual.
  • Discuss what treatment is available and refer you on to other experts where necessary.
  • Act as your advocate and guide, when you need health and social services.
  • Maintain confidentiality in what we discuss and the records we keep on your behalf.
  • Keep up to date with developments in health care by continuing to learn.

In return we ask you to:

  • Respect our staff; they always try to do their best for you.
  • Keep your appointment, or let us know as soon as possible if you are unable to attend.
  • Only use the out-of-hours services for urgent conditions which can’t wait until the next day or until after the weekend.
  • Let us know if you have any suggestions or cause for complaint as soon as possible.
  • Please also let us know when we have done well.

Loxwood Medical Practice (all staff at practice have had input into these values and principles)



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