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Online Consultations
We recommend using eConsult where possible for your health care needs. You can access directly from our website or by using the NHS App. Our eConsult service is available during the same time as our usual practice hours.
Practice Services Available Online
There are two ways to access our services digitally - using SystmOnline (or its smartphone app Airmid) or using the NHS App (or the NHS App website).
NHS App (and NHS App Website)
The NHS App/website is leading the way in bringing together all aspects of digital health care for patients. It can access services and records for your GP records and some records and test results form specialists and hospitals. It is also starting to integrate with other third-party health apps to create a single secure portal for all digital health needs.
You can:
- Access health information and advice
- Order repeat medicines
- Start econsults
- Book appointments
- Update personal details
- View GP health records
- View GP test results
- Register with a GP practice
- Download vaccination records
- View hospital/specialist test results*
- View hospital/specialist notes and letters*
You can register for the NHS App directly and access most functions. Some functions require you to have registered with us for online access. Please use the application form below.
SystmOnline and Airmid App
SystmOnline is part of the computer system we use for recording your notes at Loxwood. It only has access to your GP records but does offer some additional features not yet available on the NHS App.
- Order repeat medicines
- Book appointments
- Update personal details
- Update your medical records with blood pressure, weight etc
- Integrate with health apps on your smartphone
- View GP health records
- View GP test results
- Download vaccination records
To access SystmOnline you need to have completed a registration form.
If you do not have a SystmOnline account please use register by completing our Online Services Application Form
Accessing Your GP Health Records Online
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
From October 2023 you will see all prospective information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App or SystmOnline, you will be able to see all future notes and health records from your doctor (GP).
This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information after the October 2023. For most people, access will be automatic, and you won’t need to do anything.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.
These changes only apply to people with online accounts. If you do not want an online account and you would like to have copies of your health records you need to make a Subject Access Request. More information about your data security can be found on this website.
Subject Access Request form
General Information
The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.
If you do not want to see your health record please let our administration team know.
You may find the following links useful and help to explain about your online medical record:
If you would like assistance and learn new digital skills the following links may help you:
If you would like more information about the NHS App you can watch this video.