In light of current guidance from the NHS and in order to reduce the number of patients visiting the surgery we have taken the difficult decision to ask all requests for appointments or advice to be undertaken via eConsult. This allows us to safely prioritise requests and ensure that your problem is handled by the most appropriate member of the team. Once we have received your eConsult a member of the team will carry out an iniital assessment by the end of the next working day. If you are unable to use eConsult please contact one of our receptionists who will help you arrange an initial telephone consultation with the doctor or nurse by completing an eConsult for you. Please provide them with the information they request.
eConsult can be used for:
All medical problems. Urgent cases will be flagged to a doctor or you will be redirected to a more appropriate service such as 111 or 999
Admiinistrative and non-clinical queries relating to results, referrals, sick notes, routine monitoring and blood tests
If you are unable use the illness templates or do not feel they describe your condition please click on the 'General Enquiries' button within eConsult and provide as much detail as you can about your problem
Please request repeat medication in the usual way
Please be assured that we are still seeing patients face to face where necessary whilst being mindful of the risk to our patients and staff.
If you are attending for a booked appointment, please contact the surgery reception when you have arrived but remain in your vehicle and wait for a member of staff to collect you. Please do not enter the building unless escorted by a member of the team.
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If you wish to withdraw consent at any time for communication via email or mobile telephone sms messages please contact the surgery on 01403 752246 or email email@example.com
(Site updated 06/08/2020)